Why Does Netflix Keep Saying Watch That Again

Television shows or movies that constantly stop, exit, or take you back to the pic description page indicate an issue connecting to Netflix. Follow the troubleshooting steps for your device beneath to resolve the result.

Android phone or tablet

Examination your internet connection

1. Open the Netflix app.

2. Select the card icon.

   Note:

   Some Android devices have a carte button on the actual device, other devices have an icon y'all can select within the Netflix app.

3. Select About.

4. Inside the Diagnostics section, select Network.

5. Select Start Exam.

If your connection test was unsuccessful, you'll want to reach out to the manufacturer for assistance connecting your device to the internet.

OR

Simply try another net-based app.

If other apps are not working either, you'll desire to achieve out to the manufacturer for aid connecting your device to the net.

Restart your device

If your device is connected to the internet simply you are notwithstanding getting the error, turn your device completely off, and then turn information technology dorsum on.

Attempt a different network

Try connecting your device to another internet source - a cellular data network, a wireless network, or a unlike wireless network than the i you lot're currently connected to.

If yous are all the same having trouble or take any questions nearly these steps, visit your device manufacturer's support site or your cellular carrier's support site for more help.

Restart your home network

For this step, exit your device and all of your domicile network equipment powered off and unplugged as a grouping for 30 seconds before plugging each device dorsum in one past one.

1. Turn off your mobile device.
   

2. Unplug your modem (and your wireless router, if information technology's a split device) from power for xxx seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your device dorsum on and attempt Netflix again.
   

Meliorate your Wi-Fi signal

If you lot're connecting over Wi-Fi and the to a higher place steps didn't help, follow these suggestions:

• Move your router to improve signal force. Reception is all-time if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens abroad from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that'south backside or nether furniture.

Restore your default connection settings

• If y'all employ custom settings on your device, restore your internet provider'southward default settings and effort Netflix once more.

• If yous connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect straight with your dwelling cyberspace.

• If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If y'all demand aid irresolute the connection settings, contact the device manufacturer.

What to exercise side by side

If you lot've washed these steps just all the same have a problem, contact your internet service provider. They can aid you find out whether your router is set up upwards correctly.

Apple tree TV

Test your internet connectedness

1. From the primary Apple TV card, navigate to Settings.

2. Select General.

3. Select Network.

4. Select Test Network.

5. Select OK.

6. Select Yes.

7. Select the download speed you lot await from your net connexion.

If the connection exam fails, see Apple's support site for help troubleshooting your Apple Telly's connectedness to your abode network. If the examination succeeds, continue on to the next stride.

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to belch it.

   • If you lot can't access the power button or your device doesn't have one, get out your device unplugged for at least iii minutes.

3. Plug your device back in.

4. Turn your device on.

5. Effort Netflix once again.

Sign out of Netflix

1. From the Netflix Habitation screen, open the bill of fare on the left.

2. Select Go Help or Settings.

3. Select Sign out.

If y'all're on an error screen:

1. Select More than Details.

2. Select Sign out or Reset.

Annotation:

If you can't find Sign out, printing these buttons in social club on your remote: Upwardly, Upwards, Down, Downwards, Left, Right, Left, Correct, Up, Up, Up, Up. So, select Sign out, Reset, or Conciliate.

Restart your habitation network

1. Turn off or unplug your streaming media thespian.
   

2. Unplug your modem (and your wireless router, if it'southward a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Plow your streaming media thespian back on and try Netflix over again.
   

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't aid, follow these suggestions:

• Move your router to better signal force. Reception is best if the router is in a cardinal location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk-bound has better reception than one that's behind or under furniture.

Restore your default connection settings

• If you use custom settings on your device, restore your internet provider'due south default settings and try Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, turn information technology off and connect directly with your home internet.

• If you utilise a custom DNS setting on your device, reset it to learn DNS automatically.

If y'all demand help irresolute the connection settings, contact the device manufacturer.

What to do next

If you've washed these steps only still have a trouble, contact your internet service provider. They can help yous find out whether your router is set up correctly.

Blu-ray Player

Restart your device

1. Unplug your device from ability for at least 1 minute.

2. While the device is unplugged, press the power push button on the device to discharge it.

   • If you can't access the power push button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Effort Netflix again.

Sign out of Netflix

1. Begin from the Netflix Abode screen.

2. To open the menu, navigate left and select Get Help.

   • If you lot don't see Get Help, navigate up and select Settings or the Settings icon .

3. Select Sign out.

4. Select Yes to confirm.

If you don't come across Get Help, Settings, or the Settings icon:

1. From within the Netflix app, utilise the arrows on your remote to enter the following sequence:
   Upwardly, Up, Down, Down, Left, Right, Left, Right, Upward, Up, Up, Up.

2. Select Sign out, Start Over, Deactivate, or Reset.

Restart your home network

1. Plow off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it'south a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is dissever from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your Blu-ray player back on and endeavour Netflix again.
   

Improve your Wi-Fi point

If y'all're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve bespeak forcefulness. Reception is all-time if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens abroad from your router.

• Drag your router off the floor. A router on a bookshelf or desk-bound has amend reception than i that's behind or under piece of furniture.

Restore your default connection settings

• If you lot apply custom settings on your device, restore your net provider's default settings and try Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, plow it off and connect directly with your home internet.

• If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need aid changing the connection settings, contact the device manufacturer.

What to practise side by side

If yous've done these steps but still have a problem, contact your internet access provider. They can help y'all find out whether your router is gear up correctly.

iPhone, iPad, or iPod touch

Restart your iPhone, iPad, or iPod touch

1. Press and agree the side button and one of the volume buttons at the aforementioned time until the sliders announced. Drag the peak slider to turn your device completely off.

   • If the sliders don't appear, press and agree the Sleep/Wake button until the red slider appears, then drag the slider.

2. Afterwards x seconds, press the Sleep/Wake push button.

3. One time your device powers on, try Netflix again.

Test your net connection

1. Using a spider web browser, go to fast.com.

2. Wait for the test to finish.

If your browser shows an error bulletin or the website doesn't load, information technology means your device isn't connected to the internet. You might need to troubleshoot your dwelling house network or your device's connectedness to the internet.

Check the date and time settings

1. Tap the Settings icon on the Home screen.

2. Tap General.

3. Tap Date & Time.

   • If the engagement and time are wrong, tap either the date or fourth dimension to adjust them, or simply toggle the Prepare Automatically field to On.

Reinstall the Netflix app

Note:

Deleting the Netflix app will also delete any TV shows or movies you have downloaded.

1. From the dwelling screen, tap and hold the Netflix app.

2. Tap Remove app > Delete app > Delete.

3. Open the App Store and search for "Netflix."

4. Tap on the costless Netflix app from Netflix, Inc.

5. To install the app, tap the cloud icon.

   Note:

   You might need to enter your Apple tree ID and password. If y'all forgot your Apple ID or password, get to the Apple tree support site for assist.

6. Once installed, effort Netflix over again.

If y'all can't discover the Netflix app in the App Shop, become to the Apple support site for help.

Restart your home network

For this stride, leave your device and all of your home network equipment powered off and unplugged as a grouping for 30 seconds earlier plugging each device back in ane past one.

1. Turn off your mobile device.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is dissever from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your device back on and try Netflix once more.
   

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the to a higher place steps didn't aid, follow these suggestions:

• Move your router to improve signal forcefulness. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens abroad from your router.

• Elevate your router off the floor. A router on a bookshelf or desk-bound has improve reception than one that's backside or under furniture.

Restore your default connectedness settings

• If you employ custom settings on your device, restore your cyberspace provider's default settings and try Netflix again.

• If you connect with a Virtual Individual Network (VPN) or proxy service, turn it off and connect directly with your home internet.

• If you use a custom DNS setting on your device, reset information technology to larn DNS automatically.

If yous need help changing the connection settings, contact the device manufacturer.

What to practice next

If y'all've done these steps but still have a trouble, contact your isp. They can aid yous detect out whether your router is gear up correctly.

PlayStation iii

Test your cyberspace connexion

1. From the PS3 master carte du jour, navigate to Settings.

   • If you're non already at the principal menu, hold the PS3 button in the middle of the controller, select Quit, then select Yes to return to the home screen.

2. Select Network Settings.

3. Select Net Connection, then verify information technology's ready to Enabled. If it's Disabled, make sure to select Enable.

4. Select Internet Connection Test.

   • If you are able to connect to the internet, check your engagement and fourth dimension settings.

   • If you are unable to connect to the internet, you may exist having network connexion issues.

Sign out of Netflix

For Japanese PlayStations, use O instead of Ten to ostend selections.

1. Brainstorm from the PS3 abode screen.

   • If you lot're not already on the abode screen, hold the PS3 button in the middle of the controller, select Quit, so select Yeah.

2. Navigate to the Boob tube/Video Services section and highlight Netflix.

3. Printing 10.

4. Immediately after pressing 10, printing and hold both Showtime and Select until yous see a message request, Practice you desire to reset your Netflix settings and re-register?

5. Select Yes.

6. Enter your e-mail address and password and try Netflix again.

Reinstall the Netflix app

Uninstall the Netflix app

1. Begin from the PS3 home screen.

   • If yous're not already on the home screen, agree the PS button in the middle of your controller, select Quit, then select Yes.

2. Navigate to the TV/Video Services section and highlight Netflix.

3. Press the Triangle button on your controller.

4. Select Delete.

5. Select Yes.

Reinstall the Netflix app

1. From the domicile screen, navigate to the TV/Video Services section and select the Netflix icon.

   • If yous're not already on the home screen, hold the PS push in the middle of your controller, select Quit, so select Yes.

2. Select Yes to confirm yous want to download software. The Netflix app will at present begin downloading.

If you do non run across the Netflix app, follow the steps below to download it from the PlayStation store.

1. From the PS3 Home Screen, select PlayStation Shop.

2. Select Apps.

3. Select Movies/Television set.

4. Select Netflix.

5. Select Download.

6. Once Netflix has finished downloading, select Start.

7. Sign in to your Netflix account and try to stream over again.

   • You may be prompted to sign in to your PlayStation Network (PSN) account get-go.

Restart your domicile network

1. Turn off or unplug your video game panel.
   

2. Unplug your modem (and your wireless router, if information technology'due south a separate device) from power for xxx seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your game console back on and try Netflix again.
   

Amend your Wi-Fi betoken

If yous're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Movement your router to amend signal force. Reception is best if the router is in a central location.

• Move wireless devices such every bit cordless phones or microwave ovens abroad from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has ameliorate reception than one that's backside or nether article of furniture.

Restore your default connection settings

• If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, turn information technology off and connect straight with your dwelling cyberspace.

• If you use a custom DNS setting on your device, reset information technology to learn DNS automatically.

If yous need help changing the connectedness settings, contact the device manufacturer.

What to do next

If you've washed these steps merely still accept a problem, contact your cyberspace service provider. They tin can help you detect out whether your router is set correctly.

Set-top Box or Streaming Media Player

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power push button on the device to discharge it.

   • If you tin't access the ability push button or your device doesn't have one, go out your device unplugged for at least iii minutes.

3. Plug your device dorsum in.

4. Plow your device on.

5. Endeavor Netflix once more.

Sign out of Netflix

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Assist or Settings.

3. Select Sign out.

If y'all're on an mistake screen:

1. Select More Details.

2. Select Sign out or Reset.

Notation:

If you lot can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Downward, Left, Right, Left, Correct, Upwardly, Up, Up, Upward. Then, select Sign out, Reset, or Deactivate.

Restart your home network

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Plow on your device and attempt Netflix again.

Improve your Wi-Fi bespeak

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to amend signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has ameliorate reception than one that'southward behind or under furniture.

Restore your default connection settings

• If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your domicile internet.

• If you utilize a custom DNS setting on your device, reset information technology to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

What to exercise next

If you've done these steps but still take a problem, contact your internet access provider. They can assistance you notice out whether your router is prepare up correctly.

Smart Tv set

Restart your device

1. Unplug your device from power for at least ane minute.

2. While the device is unplugged, press the power button on the device to belch it.

   • If you can't access the power button or your device doesn't have one, go out your device unplugged for at least iii minutes.

3. Plug your device dorsum in.

4. Turn your device on.

5. Endeavor Netflix again.

Sign out of Netflix

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an fault screen:

1. Select More than Details.

2. Select Sign out or Reset.

Note:

If you tin can't find Sign out, press these buttons in lodge on your remote: Up, Upward, Down, Downward, Left, Right, Left, Right, Up, Upwardly, Upwardly, Up. And so, select Sign out, Reset, or Deactivate.

Restart your home network

1. Turn off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if information technology'southward a separate device) from power for xxx seconds.
   

3. Plug in your modem and expect until no new indicator lights are blinking on. If your router is dissever from your modem, plug it in and look until no new indicator lights are blinking on.
   

4. Turn your smart Tv set back on and try Netflix again.
   

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Motion wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the flooring. A router on a bookshelf or desk has ameliorate reception than one that's behind or under article of furniture.

Restore your default connectedness settings

• If you use custom settings on your device, restore your internet provider's default settings and endeavour Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

• If you employ a custom DNS setting on your device, reset it to acquire DNS automatically.

If you lot demand help irresolute the connection settings, contact the device manufacturer.

What to do side by side

If you've done these steps but still have a problem, contact your internet service provider. They can aid you discover out whether your router is set correctly.

Xbox 360

Examination your internet connection

1. From the Xbox 360 primary menu, select Settings.

2. Select System Settings.

3. Select Network Settings.

4. Select Wired Network or Wireless Network depending on your connectedness method.

5. Select Test Xbox Live Connection.

6. Select Continue.

   • If your connectedness examination is successful, proceed troubleshooting below.

   • If your connection test fails, encounter Microsoft'southward Xbox support site for more help

Sign out of Netflix

1. From the Netflix Abode screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Annotation:

If you tin can't find Sign out, printing these buttons in club on your remote: Up, Upwardly, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

Restart your home network

1. Turn off or unplug your video game panel.
   

2. Unplug your modem (and your wireless router, if it's a carve up device) from ability for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is split up from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your game console dorsum on and try Netflix again.
   

Improve your Wi-Fi signal

If y'all're connecting over Wi-Fi and the above steps didn't assistance, follow these suggestions:

• Motion your router to amend signal forcefulness. Reception is best if the router is in a fundamental location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the flooring. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

Restore your default connection settings

• If y'all utilise custom settings on your device, restore your internet provider'south default settings and try Netflix again.

• If y'all connect with a Virtual Private Network (VPN) or proxy service, plow it off and connect directly with your dwelling net.

• If y'all apply a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need assistance changing the connection settings, contact the device manufacturer.

What to do adjacent

If y'all've done these steps but still have a trouble, contact your isp. They can help you lot find out whether your router is gear up up correctly.

All other devices

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Source: https://help.netflix.com/en/node/458

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